>Train team leaders and members. It is critical to provide training and guidance to people on how to function as effective team members and leaders. In addition, problem-solving training can give teams and team leaders a structured approach to finding solutions. It can help teams overcome members’ natural defensiveness and finger-pointing.

Evaluate incentive systems. Many incentive systems have been established to reward individual effort or effort from one functional area. In team-based systems, rewards need to recognize the impact of a team’s performance on the whole system.