Air Products Strips Out Inefficiencies by Rick Whiting, Information Week:
Air Products standardized on continuous-improvement methodologies based on Six Sigma and lean manufacturing five years ago to boost its operating return on net assets, a metric to measure shareholder return on Air Products’ asset base. The IT operation began using about 40 continuous-improvement tools and practices 18 months ago, says Alan Jeffery, manager of continuous improvement for global IT. The methodologies are used for root-cause analysis, where IT processes are scrutinized to identify wasted time and resources.
