Measures of Success interview of Alex Knight by Michaela Rebbeck. The interview discusses a model of measurement based on Theory of Constraints ideas.
The fundamental difference with my proposition is the shift in the mental model we have about measures. I believe in replacing the ’stick and carrot’ mentality with commitment to a culture where measures are used to help identify key opportunities for improvement and contribute to a ‘no-blame’ measurement mindset.
In a nutshell, I am suggesting that the purpose of any operational measurement is to measure the execution of our strategy by helping us answer the question ‘How well are we doing compared to what we were expecting to happen?’
This implies you must know what was expected, a great reminder of Deming’s statement that Management is Prediction.
