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The post, Root Causes of Crunch Mode from the Game Manager blog makes the good point that
A good article on this topic is, Driving Out Fear by Gerald Suarez (who I worked with for several years). There are also 3 videos on this topic by Dr. Suarez, available from Management Wisdom, the producers of the Deming Library tapes. I must admit I didn’t really understand the effects of fear and anxiety on performance until hearing Dr. Suarez speak on the topic many years ago.
From the Driving out Fear article:
Fear also produces questionable data, as people tend to focus on eliminating the threat instead of working to achieve the desired positive outcomes.
See previous post: Targets Distorting the System
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January 7th, 2007 at 12:10 pm
[...] An understanding of psychology is one of the four components of Dr. Deming’s management system. This understanding lies behind practices such as: driving out fear, respect for people and eliminating slogans. [...]