Topic: Management Improvement

The Spring 2005 MAQIN newsletter includes an interesting piece on a recent MAQIN event where the life and work of Dr. W. Edwards Deming was celebrated.

Dr. Brain Joiner, author of Fourth Generation Management, gave a toast that included several Dr. Deming quotes:

• Best efforts are not enough, you have to know what to do.
• A numerical goal without a method is nonsense.
• The most useful numbers are unknown and unknowable.
• Where there is fear you do not get honest figures.