Category Archives: Management

Undercover Boss – Will They Really Change?

Posted on January 11, 2010 by John Hunter

[removed video that is no longer available] I am skeptical that this reality show (Undercover Boss) will actually do any good but the webclip looks fun. It will premier right after the Super Bowl on CBS. The concept, if done … Continue reading →

Posted in Creativity, Management, Psychology, quote, Respect | Tagged management, quote, respect for people, webcast | 7 Comments

2009 Curious Cat Management Blog Carnival

Posted on January 9, 2010 by John Hunter

10 management blogs are participating in the 2009 Management Blog Carnival. Be sure to check out all the great posts. Here we are looking at some exceptional posts on the , Training Within Industry and Making IT Clear. The quotes … Continue reading →

Posted in Carnival, Management | Tagged blogs, Carnival, management | 3 Comments

2009 Annual Management Blog Review Part 2

Posted on January 4, 2010 by John Hunter

The 2009 annual management improvement blog carnival continues with more bloggers posting highlights from some of their favorite management blogs (see 2009 Annual Management Blog Review Part 1). Kevin Meyer looked back through the posts from TimeBack Management, Lean Six … Continue reading →

Posted in Management | Tagged blogs, lean manufacturing, management | Comments Off

Worse Hotel Service the More You Pay

Posted on January 2, 2010 by John Hunter

The more you pay for your hotel room the more likely they will charge to provide decent WiFi in your room. Whether a company tries to rip you off with exorbitant prices, or lousy service, is just a function of … Continue reading →

Posted in Customer focus, Deming, Lean thinking, Management | Tagged bad customer service, bad management, Customer focus, management | 4 Comments

2009 Annual Management Blog Review Part 1

Posted on December 30, 2009 by John Hunter

The 2009 annual management improvement blog review is underway. Jamie Flinchbaugh found excellent posts from In Pursuit of Elegance, Shmula blog and Got Boondoggle? Those posts include: The Art of Symmetry: Fractals and the Mandelbrot by Matthew May Respect for … Continue reading →

Posted in Carnival, Management | Tagged blogs, Carnival, management | 2 Comments

2009 Annual Management Blog Review

Posted on December 21, 2009 by John Hunter

Over the next 2 weeks several management blogs will be posting their contributions to the 2009 year in review of management blogs. Posts will highlight some of the best posts on other management blogs in the last year. The home … Continue reading →

Posted in Carnival, Management | Tagged blogs, Carnival | Comments Off

Video Overview of the PDSA Cycle

Posted on December 20, 2009 by John Hunter

Robert Lloyd, PhD From the IHI Open School‘s, presents a nice overview of the PDSA Cycle (plan-do-study-act). The webcast includes an example of using PDSA to improve the discharge process for a hospital. As I have said many times the … Continue reading →

Posted in Deming, Health care, Management, Process improvement, Quality tools, Science, webcast | Tagged Deming, Health care, management webcast, Process improvement, Quality tools | 2 Comments

The CEO is Only One Person

Posted on December 14, 2009 by John Hunter

The CEO is important but they are only one person. Rarely do they determine the success of a company. The instances where they seem to are so rare as to almost seem like just random luck. I think they can … Continue reading →

Posted in Management, Systems thinking | Tagged executive pay, Investing, leadership, management, Systems thinking | 6 Comments

Management Improvement Carnival #84

Posted on December 12, 2009 by John Hunter

The Curious Cat Management Improvement Carnival provides links to recent blog posts on improving the management of organizations. How Do You Get from Here to Agile? Iterate. by Mike Cohn – “…following an iterative transition process. Making small changes on … Continue reading →

Posted in Carnival, Management | Tagged Carnival | 1 Comment

Habits

Posted on December 10, 2009 by John Hunter

Some things about what people do also have their roots in psychology. Deming had an understanding of psychology as one of 4 areas in his system of management. A huge factor in what people do is based on what they … Continue reading →

Posted in Deming, Management, Process improvement, Psychology, quote, Systems thinking | Tagged curiouscat, Deming, extrinsic motivation, John Hunter, managing people, motivation, Psychology, quote | 7 Comments