Excellent post: Kaizen Secrets of the Toyota Mind [the broken link was removed] by Jon Miller:
The Toyota mind asks “What does my customer want from this process?” rather than “What do I want from this process?”
The Toyota mind builds brilliant processes that enable average people to be high performers, rather than flawed processes that enable even brilliant people to be only average performers.
Jon Miller has also been posting several items on the Words of Taiichi Ohno Sensei [the broken link was removed] that have excellent material, including:
If you are going to do TPS you must do it all the way. You also need to change the way you think. You also need to change how you look at things.
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Forever and ever, neither tiring nor ceasing.
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Forever and ever, neither tiring nor ceasing.
