Daily Archives: April 27, 2009

Why Setting Goals can Backfire

Dr. Deming long ago stated in his 14 obligations of management: “Eliminate numerical goals, numerical quotas and management by objectives.” I think he was right then, and is right now. A goal can help set the scope of the effort. … Continue reading

Posted in Data, Deming, Management, Process improvement, Psychology, Systems thinking | Tagged , , , , | 2 Comments