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Daily Archives: September 27, 2008
Making Life Difficult for Customers
Companies seem to think technology is an excuse to provide bad service. Or maybe they don’t need any excuse at all to do so, based on how often they provide bad service. My latest experience with lame pointy haired boss … Continue reading
Posted in Customer focus, IT, Management, Software Development
Tagged bad customer service, internet, Madison, Software Development, usability, Wisconsin
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