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Daily Archives: July 23, 2008
Not Exactly Lean Packaging
HP shatters excessive packaging world record (17 boxes to protect 32 A4 sheets of paper) Stephen said: “Imagine our excitement as we opened it, hoping against hope that it might contain a copy of some c-class virtual connect firmware that … Continue reading
Posted in Customer focus, Lean thinking, Management, Process improvement
Tagged bad customer service, waste
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