-
Tags
ASQ Influential Voices blogs Books Career Carnival commentary continual improvement Creativity curiouscat Customer focus customer service Data Deming Economics engineering Google Health care Innovation internet Investing IT John Hunter leadership lean manufacturing Lean thinking management Management managing people Manufacturing organization as a system Popular Process improvement Psychology Public Sector Quality tools quote respect for people Six sigma Software Development Statistics Systems thinking tips Toyota Toyota Production System (TPS) webcast
-
Categories
- Books
- Career
- Carnival
- China
- Competition
- Creativity
- curiouscat.com
- Customer focus
- Data
- Deming
- Design of Experiments
- Economics
- Education
- Fun
- Health care
- India
- Innovation
- Investing
- IT
- Lean thinking
- Management
- Management Articles
- Manufacturing
- Performance Appraisal
- Popular
- Process improvement
- Psychology
- Public Sector
- Quality tools
- quote
- Respect
- Science
- Six sigma
- Software Development
- Statistics
- Systems thinking
- Tags
- Theory of Constraints
- Toyota Production System (TPS)
- Travel photos
- UK
- webcast
Yearly Archives: 2007
Kaizen
Great post – Do Kaizen Like Toyota [the broken link was removed]: Standardize how you solve problems… This is where following a standardized approach to problem solving based on the scientific method can help keep your kaizen efforts on track. … Continue reading
Posted in Lean thinking, Management, Quality tools
Comments Off on Kaizen
Rethinking the Social Responsibility of Business
Rethinking the Social Responsibility of Business, a debate on the correct focus of business: Not that we’re only concerned with customers. At Whole Foods, we measure our success by how much value we can create for all six of our … Continue reading
Posted in Deming, Economics, Management, Systems thinking
1 Comment
Comparative Performance of American Health Care
Mirror, Mirror on the Wall: An International Update on the Comparative Performance of American Health Care The U.S. health system is the most expensive in the world, but comparative analyses consistently show the United States underperforms relative to other countries … Continue reading
Posted in Economics, Health care
Comments Off on Comparative Performance of American Health Care
Craigslist’s Ongoing Success Story
Craigslist is a great web site focused largely on local connections and local ads (jobs, housing, classifieds…). It is in top 10 sites for the amount of traffic and a total staff of 24 people. eBay bought 25% of the … Continue reading
Posted in Creativity, Customer focus, Innovation, IT, Management
Tagged Customer focus
Comments Off on Craigslist’s Ongoing Success Story
Management Improvement Carnival #11
Please submit your favorite management posts to the carnival. Deming Point 2 – Adopt a philosophy of cooperation where everyone wins and teach it to everyone by Josh Nankivel – “The win-win environment spearheaded by the project manager and sponsor … Continue reading
Posted in Carnival, Management
Comments Off on Management Improvement Carnival #11
Google Customer Service
Google and Ice: A service story: “Ice.com has been very vocal with its criticism. It’s a classic case of a dissatisfied customer. So from a PR dimension this was a problem for Google.” … “We got a call from Google … Continue reading
Posted in Customer focus, Google, Management
1 Comment
Keeping Track of Improvement Opportunities
The Priority Trap [the broken link was removed – long term reliability of the web page links isn’t a priority I guess] by Dan Markovitz makes some good points: But if it’s not important enough to make the short list, … Continue reading
Six Sigma at Cummins
Six Sigma winning supply-chain converts [the broken link was removed] “More and more of our decisions are made after data is collected and analysis done. It’s less of a gut feel and more data-based.” On any given day, Cummins has … Continue reading
Predicting Improves Learning
The Power of Prediction by Jared Spool: By asking these questions up front, we give the team members something to focus on. When a participant gets stuck somewhere they predicted, it stands out. They can take pleasure in knowing they … Continue reading
Posted in Deming, Management, Psychology, Software Development
Tagged learning, Psychology
Comments Off on Predicting Improves Learning
Be Careful What You Measure
Be Careful What You Measure by Mike Wroblewski: Although this recalculation of productivity had a positive affect, it is not what I would consider a triumph. Ongoing efforts are still required to truly increase productivity, so it’s back to gemba. … Continue reading
Posted in Data, Deming, Management, Process improvement, Psychology
Tagged Data, organization as a system, Psychology
6 Comments
