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Daily Archives: November 29, 2006
What Could we do Better?
At the Hunter Conference, years ago, a speaker (I forget who) talked about how to get useful feedback. He discussed how asking “how is everything” normally will get the response: “fine” (which is often that is exactly what the staff … Continue reading
Posted in Customer focus, Management, Popular, Quality tools
Tagged continual improvement, curiouscat, Customer focus, Deming, Process improvement, Psychology
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