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Daily Archives: May 16, 2006
The Customer Knows Best?
The Customer Knows Best? Better Think Again by Anthony W. Ulwick It’s important to listen to customers – but not follow their words without skepticism. Ask them to design your next product and you’re likely to miss the mark, suggests … Continue reading
Posted in Customer focus, Deming, Innovation, Management, Management Articles
Tagged critical thinking, Customer focus, Data, evidence based management, organization as a system, variation
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