Airlines Try Smarter Boarding [the broken link was removed] by Dave Demerjian
Good lean thinking and faster boarding is a customer service improvement as well.
…
Professor Rene Villalobos and graduate student Menkes van den Briel began reviewing boarding systems used by other airlines. “The conventional wisdom was that boarding from back to front was most effective,” says van den Briel. The engineers looked at an inside-out strategy that boards planes from window to aisle, and also examined a 2002 simulation study that claimed calling passengers individually by seat number was the fastest way to load an aircraft.The two then developed a mathematical formula that measured the number of times passengers were likely to get in each other’s way during boarding. “We knew that boarding time was negatively impacted by passengers interfering with one another,” explains van den Briel. “So we built a model to calculate these incidents.”
Another recent airline post: Airline Quality