Daily Archives: April 30, 2006

Airline Quality

Posted on April 30, 2006 by John Hunter

The Inmates Are Running The Asylums by Bill Waddell. For instance, I found something called NWA’s [Nortwest Airlines] “Customer First” Customer Service Guide. Incredibly, it includes the statement, “Ensure that you receive a response to your written complaints within 60 … Continue reading →

Posted in Customer focus, Management | 3 Comments