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Daily Archives: March 15, 2006
Six Sigma Won’t Fix Bad Management?
Re: Six Sigma won’t cure bad management [the broken link was removed 🙁 ] I believe Six Sigma can be an effective management improvement strategy. It is not the most effective, in my opinion, but still effective. In my opinion, … Continue reading
Customer Focus
Winning With Service [the broken link was removed] by John Teresko: “From our viewpoint, machines are increasingly more difficult to differentiate for most applications,” admits Harry C. Moser, president, Agie Charmilles Corp., Lincolnshire, Ill. “There are many good competitors, and … Continue reading
Posted in Customer focus, Management Articles
Tagged Customer focus, customer service
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