Jason Yip hosts the 147th edition of the Management Improvement Carnival on his blog: You’d think with all my video game experience that I’d be more prepared for this. Highlights include:
- Being Responsive is Critical for Successful Customer Development by Ben Yoskovitz — “Customers can be quite forgiving. But what they won’t tolerate is being ignored.”
- Failure is Essential to Knowledge Work by Keith Swenson — “Viability will depend upon learning to cultivate a culture that not only accepts failure, but appreciates failure for what it can provide.”
- Another reason to go to gemba by Cornell Colbert — “Had we not gone to gemba, and encountered this engaged employee, we would have never realized how simple the solution really was.”