The Project Management Student blog has posted point 14 of the series covering Deming’s 14 points for Project Management. I have mentioned it before, and the series is worth reading (in this Deming advocates opinion). A sample, from Enable Pride of Workmanship:
Project managers should be looking for the great things their teams are doing. People on their projects should know that when they go above and beyond, they will be recognized. A huge part of this is that the PM must be unselfish and there to serve their people. Servant leadership, that is what is required. The PM should start with the viewpoint that the multitude of talent on their team is going to come up with better ideas than the PM can alone, and not be afraid to embrace those ideas.