Building a landscaping firm Brickman by Brickman by Steve Berberich
Each Brickman branch operates with a standard production model that the company developed in the late 1970s with consultant and renowned statistician W. Edwards Deming, who is best known for helping Japanese manufacturing recover from World War II and improving U.S. productivity during the war. Scott Brickman said the model emphasizes continuous improvements in communication with its nearly 10,000 commercial customers and education and cultivation of its employees to learn and advance within the company.
The article doesn’t talk much directly about the management practice at the company but might be of some interest.