Evolution of the PDSA Cycle by Ron Moen and Cliff Norman. Another historical article that explores the growth of management improvement concepts – this time the PDSA improvement cycle.
via: Deming Electronic Network [the broken link was removed]
- Improvement Handbook by Gerald J. Langley, Kevin M. Nolan, Clifford L. Norman, Lloyd P. Provost and Thomas W. Nolan.
- Deming on Management
- Variation Through the Ages by Lloyd Provost and Clifford Norman