Six Sigma at the Kennedy Space Center

The Lessons of Six Sigma [broken link was removed]: Management tool helped refocus priorities, by Napoleon Carroll and Christa Casleton :

Process ownership is not a recognizable role in the CFO organization; it doesn’t fit anywhere in the standard position descriptions, and there’s no spot for it on the organization chart. After rigorous analysis, it was clear to us that unclear process ownership was one of our major problems.

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