http://management.curiouscatblog.net/2009/07/07/united-breaks-guitars/ Management Improvement focused on Deming, lean thinking, innovation, customer focus, six sigma, etc. Wed, 08 Feb 2012 14:35:23 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://management.curiouscatblog.net/2009/07/07/united-breaks-guitars/comment-page-1/#comment-43588 Rude Behavior Costs Companies » Curious Cat Management Improvement Blog Sat, 29 Oct 2011 00:36:28 +0000 http://management.curiouscatblog.net/?p=1263#comment-43588 [...] Customer Service is Important – United Breaks Guitars – Flaws in Understanding Psychology Lead to Flawed [...] [...] Customer Service is Important – United Breaks Guitars – Flaws in Understanding Psychology Lead to Flawed [...]

]]> http://management.curiouscatblog.net/2009/07/07/united-breaks-guitars/comment-page-1/#comment-35599 Curious Cat Management Improvement Blog » Southwest Not Delta or United Mon, 14 Jun 2010 16:22:32 +0000 http://management.curiouscatblog.net/?p=1263#comment-35599 [...] is similar to when United broke the guitar of this guy, except United I guess figured more bad publicity really doesn’t matter given that it seems [...] [...] is similar to when United broke the guitar of this guy, except United I guess figured more bad publicity really doesn’t matter given that it seems [...]

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