Comments on: How We Know What We Know http://management.curiouscatblog.net/2009/04/09/how-we-know-what-we-know/ Management Improvement focused on Deming, lean thinking, innovation, customer focus, six sigma, etc. Wed, 08 Feb 2012 14:35:23 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: How to Manage What You Can’t Measure » Curious Cat Management Blog http://management.curiouscatblog.net/2009/04/09/how-we-know-what-we-know/comment-page-1/#comment-41903 How to Manage What You Can’t Measure » Curious Cat Management Blog Sat, 19 Mar 2011 17:14:26 +0000 http://management.curiouscatblog.net/?p=1219#comment-41903 You are not able to measure the exact benefit of a happy customer but you can get measures that give you evidence of the value and even magnitude. And you can get measures of the costs of dis-satisfied customers... You are not able to measure the exact benefit of a happy customer but you can get measures that give you evidence of the value and even magnitude. And you can get measures of the costs of dis-satisfied customers…

]]> By: Curious Cat Management Improvement Blog » The Illusion of Knowledge http://management.curiouscatblog.net/2009/04/09/how-we-know-what-we-know/comment-page-1/#comment-35719 Curious Cat Management Improvement Blog » The Illusion of Knowledge Mon, 28 Jun 2010 14:27:05 +0000 http://management.curiouscatblog.net/?p=1219#comment-35719 [...] quote on a topic I discussed in, How We Know What We Know. Dr. Deming included the theory of knowledge as one of the 4 pillars of his management system. When [...] [...] quote on a topic I discussed in, How We Know What We Know. Dr. Deming included the theory of knowledge as one of the 4 pillars of his management system. When [...]

]]> By: Curious Cat Management Improvement Blog » Undercover Boss – Will They Really Change? http://management.curiouscatblog.net/2009/04/09/how-we-know-what-we-know/comment-page-1/#comment-34612 Curious Cat Management Improvement Blog » Undercover Boss – Will They Really Change? Mon, 11 Jan 2010 17:48:34 +0000 http://management.curiouscatblog.net/?p=1219#comment-34612 [...] no understanding variation, no understanding psychology – just playing to psychology, and no understanding of how we form beliefs). My guess is the show will largely be having fun with making bosses actually do physical and [...] [...] no understanding variation, no understanding psychology – just playing to psychology, and no understanding of how we form beliefs). My guess is the show will largely be having fun with making bosses actually do physical and [...]

]]> By: Curious Cat Management Improvement Blog » Bogus Theories, Bad for Business http://management.curiouscatblog.net/2009/04/09/how-we-know-what-we-know/comment-page-1/#comment-34084 Curious Cat Management Improvement Blog » Bogus Theories, Bad for Business Thu, 06 Aug 2009 16:07:02 +0000 http://management.curiouscatblog.net/?p=1219#comment-34084 [...] experts at managing and by and large they have quite a long way to go. Dr. Deming talked about how we “know” what we know in the aspect of his management called the theory of knowledge (which is not included in any other [...] [...] experts at managing and by and large they have quite a long way to go. Dr. Deming talked about how we “know” what we know in the aspect of his management called the theory of knowledge (which is not included in any other [...]

]]> By: Links for April 12 2009 | Eric D. Brown - Technology, Strategy, People & Projects http://management.curiouscatblog.net/2009/04/09/how-we-know-what-we-know/comment-page-1/#comment-33618 Links for April 12 2009 | Eric D. Brown - Technology, Strategy, People & Projects Sun, 12 Apr 2009 13:56:53 +0000 http://management.curiouscatblog.net/?p=1219#comment-33618 [...] How We Know What We Know by John Hunter on Curious Cat Management Improvement Blog [...] [...] How We Know What We Know by John Hunter on Curious Cat Management Improvement Blog [...]

]]> By: Dan Markovitz http://management.curiouscatblog.net/2009/04/09/how-we-know-what-we-know/comment-page-1/#comment-33613 Dan Markovitz Thu, 09 Apr 2009 15:43:22 +0000 http://management.curiouscatblog.net/?p=1219#comment-33613 I'm struck by the simplicity of the concepts behind lean. Really, when you think about it, the system isn't terribly complicated. Yes, there are a few tools (not terribly difficult to learn), but the overall message is quite elegant. Respect for people. Eliminate waste. Create value. Simple isn't always easy, of course, but it's far better than the unneeded complexity of all those long-winded, turgid management books. I’m struck by the simplicity of the concepts behind lean. Really, when you think about it, the system isn’t terribly complicated. Yes, there are a few tools (not terribly difficult to learn), but the overall message is quite elegant. Respect for people. Eliminate waste. Create value.

Simple isn’t always easy, of course, but it’s far better than the unneeded complexity of all those long-winded, turgid management books.

]]>