http://management.curiouscatblog.net/2006/12/06/ritz-carlton-and-home-depot/ Management Improvement focused on Deming, lean thinking, innovation, customer focus, six sigma, etc. Wed, 08 Feb 2012 14:35:23 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://management.curiouscatblog.net/2006/12/06/ritz-carlton-and-home-depot/comment-page-1/#comment-33199 Curious Cat Management Blog: Creating Customers For Life Thu, 18 Dec 2008 13:37:51 +0000 http://management.curiouscatblog.net/2006/12/06/ritz-carlton-and-home-depot/#comment-33199 Shopping at Trader Joe’s is odd. The workers actually seem like they like that they have customers. And seem as though they want to do what they can to please customers... Shopping at Trader Joe’s is odd. The workers actually seem like they like that they have customers. And seem as though they want to do what they can to please customers…

]]> http://management.curiouscatblog.net/2006/12/06/ritz-carlton-and-home-depot/comment-page-1/#comment-32723 Peg Thu, 04 Sep 2008 19:07:11 +0000 http://management.curiouscatblog.net/2006/12/06/ritz-carlton-and-home-depot/#comment-32723 So true about Ritz-Carlton. The most demanding customers in the world return again and again to Ritz-Carlton and recommend it to their friends, because the people within every Ritz-Carlton deeply "get it." Every day, all staff members at every hotel meet to discuss their company values, and collectively choose one on which they will all focus; but no value surpasses the tradition of treating each guest (and each other) with considerate, genuine interest and care. So true about Ritz-Carlton. The most demanding customers in the world return again and again to Ritz-Carlton and recommend it to their friends, because the people within every Ritz-Carlton deeply “get it.” Every day, all staff members at every hotel meet to discuss their company values, and collectively choose one on which they will all focus; but no value surpasses the tradition of treating each guest (and each other) with considerate, genuine interest and care.

]]> http://management.curiouscatblog.net/2006/12/06/ritz-carlton-and-home-depot/comment-page-1/#comment-28011 Curious Cat Investing and Economics Blog » Incredibly Bad Customer Service from Discover Card Sat, 07 Jul 2007 20:27:35 +0000 http://management.curiouscatblog.net/2006/12/06/ritz-carlton-and-home-depot/#comment-28011 After going around on that for awhile and them assuring me it was their policy and it was not possible for it to be done any other way by them or anyone else I asked what happened if someone died. Oh then the account is closed and we pay the money we owe on the cashback bonus. So obviously it isn’t that the account being closed makes it impossible... After going around on that for awhile and them assuring me it was their policy and it was not possible for it to be done any other way by them or anyone else I asked what happened if someone died. Oh then the account is closed and we pay the money we owe on the cashback bonus. So obviously it isn’t that the account being closed makes it impossible…

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