http://management.curiouscatblog.net/2005/09/22/operational-definitions-and-data-collection/ Management Improvement focused on Deming, lean thinking, innovation, customer focus, six sigma, etc. Wed, 08 Feb 2012 14:35:23 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://management.curiouscatblog.net/2005/09/22/operational-definitions-and-data-collection/comment-page-1/#comment-282 Curious Cat Management Improvement Blog » Evidence-based Management Tue, 03 Oct 2006 22:46:44 +0000 http://management.curiouscatblog.net/?p=104#comment-282 [...] It is not easy to get people to change their habits. You often need creativity to give power to the data (like the photographs above). A previous post here also discussed hand washing, data collection and health. Finally, this story, to me, is another sign that focusing on managing the system is more important than devoting excessive energy to bringing in star talent … the compliance rate was only about 65% until management started changing the system, first through rewards (which got them up to 80%), and then through those disgusting pictures (which pushed them to close to %100). These are all the same people, they were just managed differently. [...] [...] It is not easy to get people to change their habits. You often need creativity to give power to the data (like the photographs above). A previous post here also discussed hand washing, data collection and health. Finally, this story, to me, is another sign that focusing on managing the system is more important than devoting excessive energy to bringing in star talent … the compliance rate was only about 65% until management started changing the system, first through rewards (which got them up to 80%), and then through those disgusting pictures (which pushed them to close to %100). These are all the same people, they were just managed differently. [...]

]]>