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Daily Archives: June 13, 2005
Targets Distorting the System
I still remember Dr. Brian Joiner speaking about process improvement and the role of data well over a decade ago. He spoke of 3 ways to improve the figures: distort the data, distort the system and improve the system. Improving … Continue reading
Posted in Data, Deming, Management, Systems thinking
Tagged Brian Joiner, Data, Deming, management, Systems thinking
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